Customer

Customer · Services · NAT Gateway

JFK-PVT-05

JFK to ATL. Down. The incident below explains why and what happens next.

Service facts

ActiveDown
Bandwidth10G
Monthly$1,147
A endJFK
Z endATL

Active incident

critical

Link DEN↔KC down — fiber cut, carrier ticket open

Opened 3h ago · status: investigating. A splice crew is on site; estimated repair 06:00Z. Traffic is being rerouted where an alternate path exists.

Support ticket TKT-2288 was opened automatically for this outage; no action needed from you.

Lifecycle

Active
  • Suspend is available only when the service is active.
  • Resume is available only when the service is suspended.
  • Modify is available only when the service is active.
  • Scheduling applies before activation, while the service is quoted or scheduled.
  • Decommissioned is terminal; no further transitions are possible.

Simulated writes Transitions flip an in-memory field for this session only. Runtime status (up/down) is untouched.

Add a redundant path

SLA scorecard

Breached
TierPerformance
Target99.99%
Delivered99.4%

August 2026 measurement window. Declared target versus delivered availability.

SLA breaches for JFK-PVT-05 in the August 2026 window, with linked incident, route, severity, duration versus repair target, credit in dollars, and status
IncidentRouteSeverityDuration vs targetCreditStatus
INC-1DEN-KCcritical240m vs 120m target$4,180active

$4,180 accrued credit. Accrues to the next invoice and reconciles to the provider settlement deduction for the DEN-KC span.

Credit accrues at $1,045/hr beyond the 120-minute Performance repair target; 4 billable hours this window = $4,180.

Offer attainment

Breached

Publishing offerTransport · Kansas CityCorepath Networks

Delivered
99.99%
Declared target
99.999%
Gap
0.009 pts below

Below the declared target this period. The gauge reads the offer's published attainment; the service scorecard above itemizes the same live incident.