Provider · SLA

Terms, attainment, credits.

The framework binds the terms you declare to the availability you deliver. An active outage drops the period below target and accrues the credit the settlement deducts.

Credit schedule

hourly route-rate

Credit schedule for the breached tier. Each row names the component, the value, and how it feeds the computed credit.
Component	Value	Role

SLA templates

controlled vocabulary

Reusable SLA term sets a provider publishes. Each row names the template, the bound tier, the target availability, the credit percent, the repair target, the measurement window, and the exclusions.
Template	Tier	Target	Credit	MTTR

Per-offer declarations

template-bound · revision-tracked

The formally published SLA terms for each catalog offer. Each row names the offer, the bound template, the tier, the target availability, the credit percent, the repair target, the measurement window, the exclusions, and the declaration revision.
Offer	Tier	Target	Credit	MTTR	Window	Exclusions	Revision

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