Admin · Service level

Assurance.

The SLA ledger for August 2026. 15 services under contract, 1 breached, $4,180 in credit accrued to customers.

Services15under contract

Meeting14within tier

At risk0watch list

Breached1credit due

Accrued$4,180credit this window

Worstbreachedacross the book

Scorecards

All customers · August 2026

Per-service SLA scorecards with achieved availability and accrued credit
Service	Tier	Status	Achieved	Target	Breaches	Accrued credit
IAD-CLOUD-01	Standard	meeting	99.980%	99.950%	0	$0
JFK-PVT-05	Performance	breached	99.400%	99.990%	1	$4,180
PAR-CLOUD-09	Premium	meeting	100.029%	99.999%	0	$0
LHR-PVT-12	Premium	meeting	100.029%	99.999%	0	$0
JFK-PVT-02	Performance	meeting	100.020%	99.990%	0	$0
DEN-CLOUD-14	Performance	meeting	100.020%	99.990%	0	$0
DFW-PVT-03	Premium	meeting	100.029%	99.999%	0	$0
JFK-PVT-04	Standard	meeting	99.980%	99.950%	0	$0
YYZ-CLOUD-06	Premium	meeting	100.029%	99.999%	0	$0
FRA-CLOUD-07	Standard	meeting	99.980%	99.950%	0	$0
MSP-PVT-10	Standard	meeting	99.980%	99.950%	0	$0
ATL-PVT-11	Performance	meeting	100.020%	99.990%	0	$0
FRA-PVT-08	Performance	meeting	100.020%	99.990%	0	$0
AMS-PVT-15	Premium	meeting	100.029%	99.999%	0	$0
AMS-PVT-13	Standard	meeting	99.980%	99.950%	0	$0

Drill down

pick a service to inspect its credit template

Service

breached

JFK-PVT-05

Northwind Logistics

Performance tier

Achieved: 99.400%
Target: 99.990%
Headroom: -0.590%

Measurement window August 2026

SLA breaches for JFK-PVT-05
Incident	Route	Severity	Runtime	Target	Credit	Status
inc-1	DEN-KC	critical	240m	120m	$4,180	active

Credit template

The accrued credit is not a number pulled from nowhere. It is the route-rate credit per billable hour, beyond the tier repair target, multiplied by the billable hours this window.

Rate per hour $1,045/hr
×
Billable hours beyond 120m target 4h
=
Accrued credit $4,180

Reconciles to the scorecard accrual of $4,180.