Admin · Lenses
The DEN-KC cut reframes through each persona. The customer feels the breach, the provider runs the repair, the partner tracks the revenue, the operator watches the impact. Toggle Virtual-First to project the figures in simulation.
Through the customer lens the cut is a service outage against a paid SLA. The achieved availability has fallen below the tier target and the route-rate credit is running hourly until restoration.
| Customer | Your JFK-PVT-05 is down. Credit is accruing. |
|---|---|
| Provider | Crew on site. Restoration in progress. |
| Partner | Recurring revenue at risk on this corridor. |
| Operator | DEN-KC cut. 1+1 protection degraded. |
| Persona | Role | What they see | Where they go |
|---|---|---|---|
| Customer | Northwind Logistics | Your JFK-PVT-05 is down. Credit is accruing. | Open the monitoring console |
| Provider | NaaS Labs | Crew on site. Restoration in progress. | Open the dispatch board |
| Partner | channel | Recurring revenue at risk on this corridor. | Open earnings |
| Operator | NOC | DEN-KC cut. 1+1 protection degraded. | Open the topology twin |